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Solve the problems of AMD 5700/XT graphics cards

EDIT 15/Nov/2019: I decided to roll back to driver version 19.7.1 because after extensive testing, it turns out I’m still having the same issues sadly, I’ll keep you posted when a new release will be up.

EDIT 09/Nov/2019: The 19.11.1 driver looks stable after my tests, you can install it and enjoy the latest version!

Note: I would keep this article up to date depending on the driver considered “stable” for the AMD 5700/XT.

If you are one of the lucky owners of the new AMD Radeon 5700 or 5700XT (or partner version as in my case the Sapphire 5700 XT Pulse). It is possible that you are having problems in recent days with several video games.

Don’t worry, it’s not your new graphics card that’s giving up. It’s the drivers who are unfortunately riddled with bugs.

Do not use any drivers besides version 19.7.1

To check your current version of Adrenalin drivers, launch “AMD Radeon Settings” via your start menu. Then click on the “System” or “System” tab depending on the language of the software. Make sure your driver’s version is the 19.7.1 as shown in the screen print below.

The System tab in the AMD Radeon settings with the software version

Where to download version 19.7.1?

If you have a newer version of the driver, this is the very source of your problem. You must download and install the 19.7.1 version of the driver and test it. Your problems will be ancient history. Click on the link below and scroll down to the “Download Locations” section as shown in the screen print below. Be careful, keep reading the section below before you jump into the water.

Download Adrenalin 19.7.1 software on Guru3D

Download links on the Guru3D website

Uninstall the driver before installing this version

In order for everything to go well, you need to uninstall your current driver using Display Driver Uninstall which you can download via this link. Just like before, scroll down to the “Download Locations” section to download the software.

You will not be able to uninstall the driver of your graphics card directly. You need to restart in safe mode and launch DDU. To restart in safe mode on Windows 10:

  • Click the start button and then shuffle the settings button with a gear icon.
  • Click on the “Update and Security” tile.
  • Choose the “Recovery” tab on the left.
  • Then click the “Restart Now” button.
  • A blue screen will then appear with several options, click on the “Troubleshooting” tile.
  • On the next screen, choose “Advanced Options.”
  • On the next screen, choose “See more recovery options” at the bottom, then “Settings” and finally the “Restart” button.
  • Your computer will restart and you will have another screen. Press the F4 button to start in safe mode.

Phew, once in safe mode, you will see that the whole interface has become “big” it is mostly the screen resolution that is too small. In short, launch DDU, choose the device type first and then the device below as in the screen print below. Finally, click the “Clean and restart” button.

Display Driver Uninstall interface

Install the driver after restarting and ignore the new version

Once your machine has restarted, start installing the driver you’ve downloaded previously in the section above from Guru3D. During installation, the assistant will suggest you install the new version, ignore this message and continue to install the driver.

A final word for Overwatch players

For readers who play Overwatch, I would caution you against certain options not to activate or risk having crashes of the game:

  • Virtual Super Resolution: Reported as interfering with Overwatch.
  • Accentuation of image sharpness: Can interfere with Overwatch.
  • GPU scaling: Can interfere with Overwatch.

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