Update 2 (30/August/2019): If you have an AMD graphics card take a look at this article.
Update: I was able to change the motherboard of my Lenovo Y510p against another (so mainly I changed my graphics card) and after several parts, I can confirm that the problem came from my graphics card (NVIDIA 750M) and more precisely the graphics memory. This me
ans that if you have this bug, that you have tried all the solutions listed in the article, it is unfortunately possible that your graphics card is in the process of making the soul.
I started playing overwatch recently, an excellent game if we put aside the community enough… Different. But this article will focus on a fairly particular subject that I have partially solved. I will share with you the leads I have followed and the conclusions I have been able to draw
. Note that I have not solved 100% of this problem. Nevertheless I decided to consolidate all the information I have collected in this article, it will serve as a reference to those who galed like me.
The error "your rendering device has been lost!"
After installing the game and two parts, I got this error message. At first I thought it was an isolated problem except that by looking for a little bit, I realized it was a nightmare for all users alike.
Indeed, the error can occur on:
- Fixed computers (desktops).
- Computers with AMD or nVidia graphics cards.
- All configurations combined.
- On almost all models of graphics cards.
Faced with the magnitude of this problem, I decided to follow the forums. According to Blizzard's official support, this error may arise if the rendering device (in our case the graphics card) stops responding. Except that this bug has been there for quite a while and no one seems to present a viable solution.
I tested overwatch on two laptops and a desktop:
- Lenovo Y510p (my personal laptop):
- Intel I7-4700MQ
- nVidia GT750M
- 12 GB DDR3 RAM
- ASUS Vivobook Max X541J (laptop from a friend):
- Intel i5-7200U
- nVidia GT920M
- 8gb RAM DDR4
- Desktop Custom (desktop personal):
- AMD Athlon X4 860K @ 4.2 GHz.
- nVidia 1030GT
- 8gb DDR3 RAM
The "solutions" suggested by the forums
I was able to find solutions on the forums, since I practically tested all these solutions, I propose to make you the list and put you my feedback below. If you want to contribute to this list with your solution, write a comment and I would be happy to add it.
Uninstall drivers and reinstall them with display driver uninstaller (DDU)
This solution is my first recourse in case I feel that there is a display problem. The first thing is to download DDU via this link then, reboot into safe mode and uninstall the Intel drivers then nVidia/AMD.
The second step is to reboot in normal mode, to install the Intel drivers first then nVidia/AMD. Of course, the Intel driver uninstall/install step applies only if your PC supports dual graphics card functionality.
I followed the routine, everything reinstalled but without results, it did not solve the problem.
Disable DVR and Xbox games on Windows 10
Windows 10 offers some very useful in-game features. However, several players have reported that these features are the source of this problem. To disable DVR and Xbox games:
Click the Start button» settings button above the stop button» in the new window that appears, select ' games ' in the tab ' game bar ' disable the feature then go to the ' game DVR ' tab disable all Features.
Before disabling DVR, I noticed that if I'm on overwatch and Windows shows me the game bar I instantly have the error in question. By disabling this feature, I thought it would be solved but not really, after a game, I had a crash.
Close all applications that may interfere
Almost all modern applications solicit your graphics card, from what I could understand, if an application tries to solicit the graphics card other than overwatch, the game will crash. Here is a non-exhaustive list of applications that can interfere:
- Google chrome, Mozilla Firefox or any other browser.
- VLC, steam, origin…
- nVidia GeForce experience/AMD catalyst.
- Any application that can use your graphics card in fact…
This is not a joke, even steam can interfere. I suspect the built-in browser feature that solicits the GPU.
I also followed this lead, with no results. I was able to make two parts and crash.
Turn off the graphics card overclock
If you tried to overclock your graphics card, overwatch will crash. In fact, the game itself will show you a different error if it crashes and your graphics card is Overclocked.
Small problem, some graphics cards are already overclocked (like those of EVGA or GIGABYTE). The solution is to try to downclocker them up to the default frequency of the same model.
Example: If you have an EVGA GTX FTW 980, its base frequency is 1279 MHz, off the 980 GTX reference has a base frequency of 1126 MHz.
By lowering the frequency of the graphics card to its reference frequency, the game no longer displayed the error message about overclock but it crashed anyway.
Downclocker the graphics card
This seems to be the most viable solution on the forums. I even found someone who has the same Lenovo y510p and who tried to downclocker his graphics card. By lowering from-60 MHz the graphics heart and from-400 MHz memory, it reports that the game has not crashed since.
I tried this method, I prepared a profile on MSI Afterburner and I tried to play some parts. Even if the game has not crashed, I feel that I need more time to test this configuration.
Change/add key "TdrLevel" and "TdrDelay"
I was able to find this solution on a few sites, forums and YouTube, from what users say, TDR is the value of waiting time before resetting the driver. I tried it without results. I'm not going to explain how to follow this step because it involves changes in your Windows registry and I strongly advise against it.
This solution seemed to me the most coherent, if there is a problem, it is probably by reinstalling Windows 10 that I will be able to solve it. Unfortunately for me it did not work, the game was very stable at first but it chained the crashes then in a phenomenal way.
The solutions I could try without forums
I tried a few solutions to see if I could overcome this problem. These small trials then allowed me to draw some conclusions.
Decrease graphics settings
Simple, I changed the graphics settings to the minimum (you also have to click on "Advanced" and change the settings to the minimum possible).
Play in windowed and windowed mode without borders
I tried this and I had a result for interesting. Almost at the end of my game, I had a bug that I never had in full screen mode. Everything went black except the interface of the game (icons, HUD etc…) below a screenshot that I found on the Internet (I could not take a screenshot on my side).
By having this bug, I have more or less corollé two things, the error "your rendering device has been lost" and this bug seem to be related. It is possible that in full screen mode, this happens and the game crashes while in windowed mode the display bug but the game continues. Indeed, if you have noticed, when you have this error message, the game continues to walk, the audio in-game is still functional!
Playing with the Intel integrated graphics card
If you are in the mood to play 30FPS in low quality and disgusting resolution, you can try forcing the Intel graphics card to load the game's rendering. To be done:
- For nVIDIA:
- Go to the "NVIDIA Control Panel".
- Choose "manage 3D settings".
- Go to the "program settings" tab.
- In the drop-down list, search for "overwatch (overwatch. exe)" or click the "add" button and search for "overwatch", otherwise browse and choose "overwatch. exe" in the installation directory.
- Once this is done, choose from the second "built-in charts" drop-down list.
- For AMD:
- Open the AMD Catalyst Control Center Panel.
- Under ' Gamig ' locate ' application profiles '.
- Choose overwatch and force Intel integrated graphics.
PS: having no graphics card AMD, I can not give you the precise steps.
By playing overwatch with the integrated Intel graphics card, I never had the error "your rendering device was lost". However, the gaming experience is terrible.
A lead to solve the problem?
For now I can't find what's causing the problem and I've been looking for weeks. The only lead I had was that the problem probably came from systems with two graphics cards. I quickly dropped this track when I saw that several users with a single graphics card were suffering from the same problem.
Many talk about overheating and downclock to alleviate this problem. This is what I am currently doing, I sacrificed a little performance on my GT 750M (knowing that already she has trouble with overwatch) to be able to play. I still haven't tried to play in competitive mode because it will be signing my death stop.
If you have a solution that you want to add to this list or if you want to share your feedback, I would be delighted to answer you in the comments.